RETURNS & EXCHANGES INFORMATION:
We at Curtis Mathes Grow Lights, Inc. (CMGL) want you to get the most out of your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.
Items may be returned for refund, exchange, or store credit.
- Items must be returned within 30 days from the delivery date.
- Items must be not altered in any way in order to be accepted for exchange or credit.
- Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional change.
- We do not offer price adjustments or rainchecks.
OUR QUALITY PROMISE:
If there is a problem with a product or an error on your order, e-mail email@example.com and we will assist you. If we’ve sent you the wrong or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you.
TO COMPLETE A RETURN OR EXCHANGE AN ITEM
Please return this completed form with item(s) you are returning or exchanging. Send the items in the original packaging (or a different packaging, as long as it’s unmarked and appropriately sized / protected). We suggest using a carrier that provides tracking as CMGL is not responsible for lost shipments.
Curtis Mathes Grow Lights, Inc.
Attn: Customer Service
6212-A Westgate Road
Raleigh, NC 27617 USA
Once the returned item is received, please allow 7 to 10 business days for the item to be verified and processed by our returns department. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.
Once the returned item is received, we will process a new order for your exchange and ship it at no cost to you. If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment. If you request an exchange for an out of stock item, we will issue store credit.
If you have any questions about or need assistance with your return, please contact us by e-mail at firstname.lastname@example.org or call 855-998-7337
GROW WITH US.
WE ARE HERE TO HELP!